# Scanifier — Help & FAQ

Welcome to Scanifier. This page answers the most common questions. If you don't
find what you need here, you can reach us through the in-app chat.

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## Getting started

**What is Scanifier?**
Scanifier is an AI assistant for security and pentesting workflows. You describe
what you want to do in plain language, and the assistant helps you plan, run, and
interpret common security tasks inside a safe, isolated environment.

**How do I start?**
Open the app, type your request into the chat box, and send it. You can ask
questions, request an assessment, or have the assistant walk you through a task
step by step.

**Do I need to install anything?**
No. Scanifier runs in your browser. There is also an optional desktop app and a
remote connection option if you want the assistant to work against your own
machine or network (see "Sandboxes" below).

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## Sandboxes (where your commands run)

**Cloud vs. Local — what's the difference?**

- **Cloud** — commands run in a managed, isolated environment we provide. This is
  the default and requires no setup.
- **Local** — commands run on your own machine or network. Use this when you need
  to reach hosts that only exist on your side, such as devices on your private
  network or a local application.

**How do I connect Scanifier to my own machine?**
You have two options:

1. Install the Scanifier Desktop App, which lets the assistant run commands on
   your device.
2. Set up a Remote Connection, which links the assistant to a machine you control.

You can switch between Cloud and Local at any time using the selector next to the
chat box.

**Why can't the cloud environment see my local network?**
The cloud sandbox is isolated from your computer by design. Addresses like
`localhost` refer to the sandbox itself, not your laptop. To reach your own
machine or private network, switch to a Local connection.

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## Files

**Can I upload files?**
Yes. Use the attach button in the chat box to add files to a conversation.

**Can I download files the assistant creates?**
Files produced during a session can be made available for download. If you don't
see a download link for something you expected, ask the assistant to share it.

**Are there upload limits?**
Yes, there are reasonable limits on how many files you can upload in a given time
window to keep the service stable for everyone. If you hit a limit, wait a short
while and try again.

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## Plans & billing

**Is there a free option?**
Yes. Some capabilities — such as cloud sandboxes and higher usage limits — are
part of the paid plan. You can use the app and explore its features before
deciding to upgrade.

**How do I change or cancel my plan?**
Manage your plan from your account settings inside the app. Changes take effect
according to the terms shown at checkout.

**Where can I see my usage?**
Your account settings show your current plan and usage information.

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## Account & access

**My account says it's suspended. What do I do?**
Account suspensions are usually related to a billing or payment issue. If you
believe this is a mistake, contact us through the in-app chat and we'll help you
sort it out.

**I forgot how to sign in / I'm having trouble logging in.**
Use the sign-in option on the app's home page. If you're still stuck, reach out
through support.

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## Privacy & data

**How is my data handled?**
Your sessions run in environments that are individual to your account. For full
details on what we collect and how it's used, see our Privacy Policy, linked from
within the app.

**Is my work isolated from other users?**
Yes. Each user's sandbox environment is separate.

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## Troubleshooting

**A command didn't do what I expected.**
Try rephrasing your request with more detail about the target and the outcome you
want. The assistant does best with clear, specific instructions.

**Something looks broken or a page won't load.**
Refresh the page first. If the problem continues, check back shortly — and if it
persists, contact support through the in-app chat.

**How do I report a bug or ask something not covered here?**
Use the in-app chat to reach our team. Include what you were doing and what you
expected to happen.

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_This FAQ is intended as general guidance and may be updated over time._